Wondering about available promotions? Have questions about submitting an order?
You've found the answers to these questions and more.
Promotions and deals

Current promotions

Stay up to date on news and promotions

Enter a promotion code

Volume discounts

Submit an order

Create an account

Submit an order

Minimum order

Enter a promotion code

Reorder a previous purchase

Order by SKU

Imprint or customize your order

International orders

Payment options

Tax exemptions

Accounting inquiries

Navigate your account

Tour your My Account page

Account or customer numbers

Change contact information

Manage shipping and billing addresses

Reorder a previous purchase

Order by SKU

Products, shipping and return policy

Visit our digital catalog

Find the product SKU

Average delivery time

Expediting an order

Tracking

Samples

Satisfaction guarantee

Return policy

Imprinting and customization

Imprinting and customization options

Placing an imprint or custom order

Imprint order delivery time

Interactive solutions

Digital interactive workbooks

Digital education integrated with your EHR


Promotions and deals

All of our current promotions can be viewed on our Deals Page.

If you haven't already, you can also subscribe to our newsletter to stay up to date on the latest news and promotions.

Watch this video to see how to apply your promotion code to your order.

How to apply a promotion code to your order 

We offer volume discounts. Use the chart below to calculate your volume discount savings:

Volume discount

Submit an order

To submit an online order, you must create an account. Watch this video for next steps on how to order online.

How to order online


We have a $25 order minimum for all standard orders.

For international orders, please contact and submit the order directly to our customer service team.

We accept Visa, MasterCard or American Express credit cards. You may also choose to be invoiced for the products with a remittance of NET 30 days. Your card will be charged or the invoice mailed when the order ships. You'll not be charged for backordered items until the product ships. We also accept purchase orders. When ordering online, please make sure to reference your PO number on the payment information page during checkout.

To set up your account as tax exempt, please email your Tax Exempt Certificate, along with your customer number, to our accounting department. Once your certificate is on file, we'll be able to remove tax from your account for all future orders.

For all accounting inquiries, please reach out to our accounting department at 800.456.7882 or by email, Monday through Friday between 9:00 a.m. and 5:00 p.m. (ET).

Navigate your account

Watch this video tour of your My Account page.

Tour your My Account page

If you've placed an order with us in the past, or if you've registered as a user on the site, an account number has been created for your facility. Your account number can be found on a previous invoice or confirmation email.

Change your contact information on the My Account page or the Account Information page.

Update billing and shipping addresses on the Address Book page.

To reorder a previous purchase, view the My Orders page and click Reorder. You can see a detailed view of your orders by clicking View Order.

My Orders page 

Order by SKU is a quick ordering tool in which you can simply enter SKU numbers and quantity and add to cart. You can also upload a list (must be CSV file) with columns labeled "sku" and "qty."

Order by SKU 
Products, shipping and return policy

Our digital catalog is a great place to browse products and see all of our product offerings.

You can find the product SKU on the back cover of every product in the bottom left corner.

Standard orders take between 7 to 10 business days for delivery if you ship via our shipper (UPS). If you choose to ship via a third-party billing account, we can't guarantee the delivery time frame. Transit time would be based on your contract with your shipper.

Orders can be shipped via UPS Overnight, 2-day or 3-day for an additional charge. Options can be selected at checkout. Orders must be processed before 12 p.m. (ET) to guarantee same day shipping.

You'll receive a shipment confirmation email with tracking information once your order has been processed and shipped. If you can't locate this email, or you have additional questions regarding your order status, please contact Customer service for assistance.

You can download free e-samples directly from our website. Visit the product page of the item you'd like to download and click DOWNLOAD SAMPLE PDF.

Order by SKU

All products come with a 100% satisfaction guarantee. If you're not satisfied with any product, simply return resalable items within 30 days for a full refund.

Products must be returned in original condition via a trackable method. We can't accept returns on imprint or custom orders as these products cannot be resold.

Imprinting and customization

We have a variety of  imprinting and customization options. Please contact Customer service to discuss pricing, level of customization, fulfillment time, and more.

Once all artwork for an imprint order is received and approved, it takes about 3 to 4 weeks for delivery. Custom orders it may take longer depending on your level of customization.

Interactive solutions

Looking for interactive digital workbooks? Our Go-to-Guides offer six of our most popular chronic condition workbooks in an engaging, easy-to-use format.

Share resources directly in your patient portal from your Electronic Health Records (EHR) with our technology-enabled solutions Krames On FHIR® and Krames On-Demand®.