Wondering about available promotions? Have questions about submitting an order?
You've found the answers to these questions and more.
Promotions and deals

Current promotions

Stay up to date on news and promotions

Enter a promotion code

Volume discounts

Submit an order

Create an account

Submit an order

Minimum order

Enter a promotion code

Reorder a previous purchase

Order by SKU

Imprint or customize your order

International orders

Payment options

Tax exemptions

Accounting inquiries

Navigate your account

Tour your My Account page

Account or customer numbers

Change contact information

Manage shipping and billing addresses

Reorder a previous purchase

Order by SKU

Forgot my password

Products, shipping and return policy
Find the product SKU

Average delivery time

Expediting an order



Satisfaction guarantee

Return policy

Imprinting and customization

Imprinting options

Pricing for imprinting

Placing an imprint or custom order

Imprint order delivery time

Imprinting design specifications

Customization options

Interactive solutions

Digital interactive workbooks

Digital education integrated with your EHR

Promotions and deals

All of our current promotions can be viewed on our Deals Page.

If you haven't already, you can also subscribe to our newsletter to stay up to date on the latest news and promotions.

Watch this video to see how to apply your promotion code to your order. Please note that only one promotion code may be used per order.

How to apply a promotion code to your order 

We offer volume discounts. Use the chart below to calculate your volume discount savings:

Volume discount

Submit an order

To submit an online order, you must create an account. Watch this video for next steps on how to order online.

How to order online

We have a $25 order minimum for all standard orders.

For international orders, please contact and submit the order directly to our customer service team.

We accept Visa, MasterCard or American Express credit cards. You may also choose to be invoiced for the products with a remittance of NET 30 days. Your card will be charged or the invoice mailed when the order ships. You'll not be charged for backordered items until the product ships. We also accept purchase orders. When ordering online, please make sure to reference your PO number on the payment information page during checkout.

To set up your account as tax exempt, please email your Tax Exempt Certificate, along with your customer number, to our accounting department. Once your certificate is on file, we'll be able to remove tax from your account for all future orders.

For all accounting inquiries, please reach out to our accounting department at 800.456.7882 or by email, Monday through Friday between 9:00 a.m. and 5:00 p.m. (ET).

Navigate your account

Watch this video tour of your My Account page.

Tour your My Account page

If you've placed an order with us in the past, or if you've registered as a user on the site, an account number has been created for your facility. Your account number can be found on a previous invoice or confirmation email.

Change your contact information on the My Account page or the Account Information page.

Update billing and shipping addresses on the Address Book page.

To reorder a previous purchase, view the My Orders page and click Reorder. You can see a detailed view of your orders by clicking View Order.

My Orders page 

Order by SKU is a quick ordering tool in which you can simply enter SKU numbers and quantity and add to cart. You can also upload a list (must be CSV file) with columns labeled "sku" and "qty."

Order by SKU

If you forgot your password, visit this link to request a password reset link.

Products, shipping and return policy

You can find the product SKU on the back cover of every product in the bottom left corner.

Standard orders take between 7 to 10 business days for delivery if you ship via our shipper (UPS). If you choose to ship via a third-party billing account, we can't guarantee the delivery time frame. Transit time would be based on your contract with your shipper.

Orders can be shipped via UPS Overnight, 2-day or 3-day for an additional charge. Options can be selected at checkout. Orders must be processed before 12 p.m. (ET) to guarantee same day shipping.

You'll receive a shipment confirmation email with tracking information once your order has been processed and shipped. If you can't locate this email, or you have additional questions regarding your order status, please contact Customer service for assistance.

You can download free e-samples directly from our website. Visit the product page of the item you'd like to download and click DOWNLOAD SAMPLE PDF.

Order by SKU

All products come with a 100% satisfaction guarantee. If you're not satisfied with any product, simply return resalable items within 30 days for a full refund.

Products must be returned in original condition via a trackable method. We can't accept returns on imprint or custom orders as these products cannot be resold.

Imprinting and customization

You can imprint your logo, contact information, or anything else you'd like on our products. With the exception of our workbooks (cannot be directly imprinted and require clear labels), we can print up to 4 colors. Click here for examples and ideas of how to get the most out of imprinting.

Pricing for imprinting is as low as $0.04 per piece! Download this guide for our full range of pricing options.

The minimum order for imprinted products is 100 copies, with a minimum of 50 of each title.

Logos are subject to Krames imprint guidelines and specifications. Logos with multiple colors may not touch and cannot have fade or gradient. Vector-based .eps files are recommended for all logos to allow for optimal clarity and readability. One color logos can use a high resolution (300 dpi) .jpg file.

PMS color codes are recommended to match branding colors, but are not required.

The specifications for your imprint depend on the type of product you choose to imprint. Download this template to determine your printing area and requirements.

Once all artwork for an imprint order is received and approved, please allow 3 to 4 weeks for delivery. 

Refunds on imprinted items are granted only if due to Krames error.

American Heart Association titles may be imprinted only after required approval from the AHA. Learn more about customizing AHA titles here.

We have a variety of customization options. Please contact Customer service to discuss pricing, level of customization, fulfillment time, and more.

Interactive solutions

Looking for interactive digital workbooks? Our Go-to-Guides offer six of our most popular chronic condition workbooks in an engaging, easy-to-use format.

Share resources directly in your patient portal from your Electronic Health Records (EHR) with our technology-enabled solutions Krames On FHIR® and Krames On-Demand®.